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Overview

About Arctyk ITSM

Arctyk ITSM is a modular, enterprise-grade IT Service Management platform designed to streamline IT operations for organizations of all sizes.
Built with Django and modern open-source technologies, it combines flexibility, scalability, and maintainability into a single unified solution.

Arctyk ITSM emphasizes modular architecture, allowing you to enable or disable specific applications—such as ticketing, asset management, or reporting—without affecting the core system.
This approach makes it ideal for teams that want to start small and expand functionality over time.


Key Features

Modular Design

Each component of Arctyk ITSM (Tickets, Users, Assets, Reports, etc.) operates independently, allowing easy customization and deployment.

Docker-Ready

The platform runs seamlessly in containerized environments. A full Docker Compose configuration is provided for quick setup and deployment.

PostgreSQL Backend

Leverages PostgreSQL for robust data management and high-performance querying.

Django Framework

Powered by Django, providing a secure, extensible foundation and full compatibility with enterprise-grade authentication and middleware.

Responsive UI

The front end follows modern design practices and integrates easily with Bootstrap 5 for a consistent and accessible user experience.

Integration-Ready

Arctyk ITSM can integrate with third-party tools such as Jira, Zendesk, or custom REST APIs, supporting a connected IT ecosystem.


Project Goals

  1. Deliver a modular and maintainable ITSM solution.
  2. Provide a developer-friendly architecture using Django best practices.
  3. Support automated deployment and CI/CD workflows.
  4. Enable comprehensive documentation for each release version.
  5. Maintain transparency and traceability through changelogs and audit features.

Repository Structure

Arctyk ITSM is composed of multiple repositories for scalability and clean separation of concerns:

Repository Purpose
arctyk-itsm Main Django application and backend services.
arctyk-docs Documentation and versioned release guides.
arctyk-ui Optional frontend or UI modules (if separated).
arctyk-deploy Deployment configurations (Docker, CI/CD pipelines).

Documentation Philosophy

Arctyk Docs follows the MkDocs Material standard for structure and readability.
Documentation is built to be version-aware, ensuring users can always reference the correct guides for their deployed version.

Each release includes:

  • Installation and configuration instructions
  • Deployment and update guides
  • Developer best practices
  • Release notes and version changelogs

Getting Started

To begin exploring Arctyk ITSM, start with these guides:


License and Contributions

Arctyk ITSM is released under the MIT License. Contributions are welcome and encouraged.
Developers can submit pull requests for both the core platform and documentation repositories.
For contribution guidelines, see the CONTRIBUTING.md file in each repository.


Current Version: v0.7.0-alpha.0
Documentation Source: https://github.com/Arctyk-ITSM/arctyk-docs